1. Information We Collect

 

We may collect information that you provide directly when you interact with our website, place an order, contact us, or request information about our products and services.

This may include:

• Full name
• Email address
• Telephone or mobile number
• Billing and delivery information
• Information provided when placing an order
• Messages or enquiries submitted through our website
• Other information you voluntarily provide to us

We may also automatically collect certain information when you browse our website.

 

Usage Information

 

This may include information such as:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Website interactions
• Date and time of visits
• Referring website or source

This information helps us understand how visitors use our website and improve our services and online experience.

 

2. Cookies

Our website may use cookies and similar technologies to provide a better browsing experience.

Cookies are small text files stored on your device when you visit a website. They may help us:

• Remember your preferences
• Improve website functionality
• Understand website usage
• Improve our products and services
• Provide a smoother shopping experience

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

 

3. How We Use Your Information

 

We may use the information we collect for purposes including:

• Processing and fulfilling orders
• Communicating with you about your orders and enquiries
• Providing customer support
• Improving our website, products, and services
• Understanding customer preferences and website usage
• Maintaining website security
• Preventing fraudulent or unauthorized activity
• Complying with applicable legal and regulatory requirements
• Resolving disputes and enforcing our terms and policies

Where appropriate, we may also use your contact information to communicate information about our products, services, offers, or updates. You can request to stop receiving promotional communications at any time.

 

4. Payment Information

 

When you make a payment through our website, payment information may be processed by third-party payment service providers.

Best Food Marketing does not necessarily store complete payment card details on its own systems. Payment information may be handled directly by the relevant payment provider according to its own privacy and security policies.

We recommend reviewing the privacy policy of the applicable payment service provider for more information about how payment information is processed.

 

5. Sharing Your Information

 

We do not sell or rent your personal information to third parties.

We may share information with trusted service providers when necessary to operate our website and provide our services. These may include providers involved in:

• Payment processing
• Order processing and fulfilment
• Delivery and logistics
• Website hosting and technical services
• Website analytics
• Customer support
• Marketing and communication services

We only share information where reasonably necessary for the relevant service or business purpose.

 

Legal Requirements

 

We may disclose personal information where required or permitted by applicable law, regulation, legal proceedings, or a lawful request from a relevant authority.

We may also disclose information where necessary to protect our rights, property, website, customers, employees, or other individuals.

 

6. Data Security

 

We take reasonable measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

 

7. Third-Party Websites and Services

 

Our website may contain links to third-party websites, services, or platforms.

If you follow a link to a third-party website, that website will have its own privacy practices and policies. Best Food Marketing is not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the relevant privacy policy before providing personal information to any third-party service.

 

8. Your Privacy Rights

 

Depending on applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally permitted
• Request information about how your personal information is being used
• Withdraw consent where processing is based on consent
• Opt out of certain promotional communications

Some requests may be subject to applicable legal or regulatory requirements.

To exercise a privacy-related right, please contact us using the contact details provided below.

 

9. Children’s Privacy

 

Our website is not intended to knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

 

10. Data Retention

 

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing services, maintaining business records, resolving disputes, and complying with legal obligations.

The period for which information is retained may vary depending on the type of information and the reason it was collected.

 

11. Changes to This Privacy Policy

 

Best Food Marketing may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements, or privacy practices.

When we make changes, the updated Privacy Policy will be published on this page with the revised effective date where appropriate.

We encourage you to review this page periodically to stay informed about how we handle personal information.

 

12. Contact Us

 

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us through the contact details provided on our website.

Best Food Marketing

Website: bestfoodmarketing.com

Email: info@bestfood.lk

Phone: +94 777 977 467

Address: 32A, Old Moor Street, Colombo-12

Last Updated: 16-09-2026